Shipping Policy
How much is shipping?
It depends. Cold Air Inductions, Inc., ships orders within the continental U.S. via UPS Ground or FedEx Ground. Please note:
- The shipper is chosen by both pricing as well as reliability in getting your item to your door undamaged.
- The customer will choose whether or not to add damage and loss protection before checkout.
- The shipping rate/charge will appear during checkout, after the address is entered.
CAI Inc. reserves the right to change shipping companies based on what we feel will provide the best service to both our company and our customers. Currently the majority of our shipments are sent UPS.*We will ship to Canada for a flat rate fee of $40.00 USD. Canadian shipments most commonly ship via USPS.
What shipping methods do you offer?
Most Cold Air Inductions, Inc. orders that ship within the continental U.S. will travel via UPS Ground or FedEx Ground. Canadian shipments most commonly ship via USPS for a flat rate of $40.
Do you have a minimum order?
No.
Do you offer rush shipping?
No, we do not have expedited shipping options at this time.
How long does it take to process and ship my order?
In stock orders ship within 2 business days. CAI Inc. tries to have all systems in stock and ready to ship at all times. All intake systems are shipped in sturdy and professional packaging. In some instances, when new products are released and/or are in high demand, these items can occasionally go on backorder. In the rare case of a backorder, Cold Air Inductions will contact you and do everything to ship your order as soon as possible. We’ll send a tracking number to your email as soon as we have it.
Where are you located? How long does shipping take?
We’re located in Memphis, Michigan. So, depending on whether or not the item is in stock, your order can can be processed in as little as 2 business days, but the shipping times will depend on weight, size, shipping carrier, and your location. All shipped purchases receive a tracking number that is emailed to the customer.
Will you provide tracking information?
Of course! We will email you shipment tracking information when you order ships.
If I pay by credit card, will you charge my card once the item has shipped?
We’ll charge the card at the time the order is placed. This method offers a layer of security. Cold Air Inductions, Inc. does not store any credit card information.
If I ordered a part that’s out of stock, when will it ship?
In some instances, when new products are released and/or are in high demand, these items can occasionally go on backorder. In the rare case of a backorder, Cold Air Inductions will contact you and do everything to ship your order as soon as possible. We’ll send a tracking number to your email as soon as we have it.
Can you ship my order to multiple addresses?
Sorry, no. We ship the orders to one address.
Do you ship to AK, HI, and US territories?
ColdAirInductions.com will ship orders to Hawaii and Alaska for a flat rate of $80 per order. We do not ship to US territories but some dealers that sell our products do. Please contact us if you are in Puerto Rico or another US territory and want assistance finding a dealer.
Do you ship to PO Boxes or APOs/FPOs?
We’re sorry, but we do not ship our products to PO, APO, FPO boxes. If you need delivery to an APO or FPO box, please contact us and we’ll see about finding you a vendor who will ship the product.
Do you ship internationally?
Sorry, we do not ship internationally. We do ship to Canada via USPS for a flat rate $40.00. Cold Air Inductions is not responsible for any additional customs fees, taxes, or duties.
Do you ship hazardous items?
Yes. Any items identified as hazardous are shipped via ground UPS.
What happens if you ship the wrong part?
We’re sorry. We’ll take care of our mistake, and it won’t cost you anything other than some inconvenience.
How can I be sure you’re shipping me parts that will fit my vehicle?
Use our handy Year-Make-Model lookup tool to find performance parts for your vehicle. We include fitment information in each product description, but if you still aren’t sure, call us at (810)392-9999. We’re happy to help you find the exact part you need
What happens if the part doesn’t fit my vehicle?
If we sent you the wrong part, we’ll make it right. If you ordered the wrong part, you’ll need to return it to us. If your purchase does not fulfill your needs for any reason, you can return your item for an exchange or refund no later than 30 days from the date of purchase, but please be advised there is a 15% restocking fee on returned merchandise. Get details about Cold Air Induction’s return policy here.
What happens if the part is damaged during shipping?
Customers are able to purchase our Cold Air Inductions shipping protection at time of checkout. to ensure they are covered if this happens. If you receive a damaged package or a damaged part was delivered, take a photo of the box and/or part, then promptly call us at (810)392-9999. If you purchased protection, we can begin the process of getting you a replacement right away. Shipping Protection is offered as an add-on for all systems that is offered in the cart before checkout. Our shipping protection covers a replacement only. No money will be issued back as a refund for the product.
If you do not purchase shipping protection, you will not be eligible for a free replacement and will want to start a claim with the shipping service. Without package insurance, UPS only covers up to $100.
Can I change where you send my shipment?
Contact us ASAP. If a product has shipped, it will be difficult to make a change. If possible, UPS charges $18 for the address change and customer must pay the fee. If they order has not shipped, please call our Cold Air Inductions support team at (810)392-9999 to discuss the situation.
What if I never receive an order?
Please refer to the tracking information we emailed you when the package shipped. If the part never arrives, there’s a good chance we’ll know it. If you won’t be available at time of delivery, please leave instructions for the driver to put the package in a secure location to avoid theft.
What happens if I refuse the shipment?
Please don’t refuse a shipment just because you changed your mind. Instead, just accept the shipment and then contact us for a return authorization. If you receive a damaged package, promptly call the shipping / courier company to start the claim process then contact us.
